Terms and Conditions

Last updated: 14.04.2026

1. GENERAL INFORMATION

1.1. The site lucky-7casino.net (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”, “Lucky7even Casino“) holds license, issued by the Tobique Gaming Commission.

1.2. By opening an account and using the Website, you confirm that you have read, understood and accepted these Terms and Conditions.

1.3. If you do not accept these Terms and Conditions, you must stop using our services.

1.4. These Terms and Conditions may be updated at our discretion. We’ll try to notify users by email of major changes, but we recommend checking this page from time to time.

1.5. English is the Website’s official language. Where a translated version differs from the English text, the English version takes precedence.

1.6. Accepting these Terms and Conditions also means agreeing to every other policy, rule and guideline published on the Website, including the Privacy Policy, Bonus Policy and Responsible Gaming Policy.

2. ELIGIBILITY AND RESTRICTIONS

2.1. Only individuals located in jurisdictions where online gambling is legal may access the Casino. Determining whether our services are legal to use in your region is entirely your own responsibility.

2.2. You must be 18 or the legal gambling age in your jurisdiction, whichever is higher.

2.3. We may ask for proof of age, and we can suspend or close your account if that verification fails.

2.4. Restricted Countries: Real-money play is not permitted for users located in:

Afghanistan, American Samoa, Belarus, Belgium, Brazil, British Indian Ocean Territory, Bulgaria, Canada — Province of New Brunswick, Canada — Province of Ontario, Central African Republic, China, Cuba, Cyprus, Democratic Republic of the Congo, El Salvador, Estonia, France, Georgia, Gibraltar, Greece, Guam, Guernsey, Haiti, Hawaii, India, Iran, Iraq, Israel, Japan, Jersey, Latvia, Libya, Lithuania, Malta, Myanmar, Netherlands, North Korea, Northern Mariana Islands, Poland, Portugal, Puerto Rico, Romania, Russia, Somalia, South Sudan, Syria, Ukraine, United Kingdom, United States, Venezuela, Virgin Islands (US), Yemen.

Anyone breaching this rule forfeits any right to refunds or withdrawals.

2.5. Players located in Sweden cannot access any bonuses, promotions, VIP programs or loyalty point exchanges.

2.6. We reserve the right to refuse or reverse withdrawals and/or close accounts where these restrictions are breached.

2.7. Age Verification for Bitcoin Players: Valid ID (passport, driver’s license, etc.) must be submitted before playing with BTC. Deposits and bets stay blocked until this is done. Non-compliance results in account closure.

3. GAME AVAILABILITY AND RESTRICTIONS

3.1. Certain games may not be available in some countries due to provider-imposed restrictions, which can change over time.

3.2. Using a VPN to get around geographic restrictions is strictly forbidden and can result in winnings being confiscated.

3.3. NetEnt Games

Absolute Restrictions: NetEnt titles are unavailable in Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, UK, USA.

Blacklisted Territories: NetEnt games are also unavailable across a broader list of countries, including Australia, Hong Kong, Iran, Israel, Philippines, and others.

Branded Game Restrictions: Extra country-level restrictions apply to specific titles such as Planet of the Apes, Vikings, Narcos, Street Fighter, Fashion TV and Universal Monsters.

3.4. Other Providers

Play’n GO and Pragmatic: Unavailable in Sweden.

Amatic: Restricted in Australia, Austria, Estonia, Greece, USA.

4. PAYMENTS AND CURRENCIES

4.1. Supported fiat and cryptocurrencies: EUR, USD, AUD, CAD, NOK, NZD, ZAR, BTC, BCH, ETH, DOGE, LTC, USDT, XRP, BNB, ADA, TRX.

4.2. Crypto transactions use real-time rates from the Coinbase Converter at the moment of the transaction. We do not offer currency exchange between crypto and fiat.

5. TAXES AND FEES

5.1. You alone are responsible for reporting and paying any taxes owed in your jurisdiction on winnings or Casino-related activity.

6. GAME RULES

6.1. By playing, you confirm you understand the rules of every game on the Website. It’s on you to get familiar with each game’s mechanics — payout percentages and odds included — before placing any wagers.

7. DISCLAIMER OF LIABILITIES

7.1. You accept that gambling carries a risk of financial loss. The Company is not liable for any losses or damages arising from your use of the Website or participation in any games.

7.2. We take reasonable steps to protect your personal data and only share it with third parties directly involved in delivering gambling services (game providers, payment processors, etc.). Once shared, that data’s further handling falls under those third parties’ own privacy policies, and we’re not responsible for any misuse or further disclosure by them.

7.3. The Company bears no responsibility for losses, errors or interruptions caused by hardware or software issues on your end, poor internet connection, or other technical problems outside our control.

7.4. If a wager is accepted or a payment processed in error — due to a technical fault, human mistake or otherwise — we may:

a) Cancel the affected wagers and restore the correct balance; or
b) Re-settle the wagers as they should have been settled had the error not occurred.

7.5. If your account is mistakenly credited with a bonus or winnings you’re not entitled to (technical glitch, paytable error, etc.), that amount — plus any winnings generated from it — remains Casino property. We’ll deduct it from your balance. If you’ve already withdrawn it, you’ll owe that amount to the Casino. You must notify us by email right away if you notice such an error.

7.6. Neither the Casino nor its directors, employees, partners or service providers:

a) Guarantee the software or Website suits any particular purpose;
b) Guarantee the Website, its software, or any games will run error-free or without interruption;
c) Are liable for any loss, cost, expense or damage — direct, indirect, special, consequential, incidental or otherwise — arising from your use of the Website or participation in any game.

7.7. You agree to indemnify and hold harmless the Casino, its directors, employees, partners and service providers against any liabilities, losses, damages, expenses, claims or costs (including reasonable legal fees) arising from or connected to:

a) Your use of the Website;
b) Your participation in any game;
c) Any breach of these Terms and Conditions on your part.

7.8. You acknowledge the Casino has sole and final say over whether you’ve violated any rule, term or condition, and may impose disciplinary action — including suspension or permanent ban — without prior notice or explanation.

8. USE OF PLAYER ACCOUNT

8.1. Each person may hold only one personal Player Account. Accounts sharing the same address, household, IP address or device will be treated as duplicates. We may close and forfeit all duplicate accounts, cancel pending withdrawals, and confiscate winnings. You must not share your login details or let anyone else — including minors — access your account.

8.2. If we find you’ve run a duplicate account, any returns, winnings or bonuses earned while multiple accounts were active will be forfeited. We may also require you to return funds already withdrawn from the duplicate account.

8.3. Your Player Account is for personal entertainment only. Commercial use — offering it to others for profit, or renting/selling access — is strictly forbidden.

8.4. As part of our KYC process, we may request extra documentation or a phone call to confirm your identity. Withdrawal requests stay pending until all verification steps are complete. If we can’t reach you by phone or email within two weeks of your withdrawal request, your account will be locked and the withdrawal cancelled.

9. ANTI-FRAUD POLICY

9.1. We enforce a strict anti-fraud policy. Suspected fraudulent behavior includes, but isn’t limited to:

a) Colluding with other players to manipulate game outcomes;
b) Using bots, scripts or unauthorized software for an unfair advantage;
c) Chargebacks or disputes on legitimate deposits;
d) Filing false claims against the Casino;
e) Exploiting software bugs, glitches or loopholes;
f) Any other deceptive, dishonest or illicit conduct.

9.2. If fraud is suspected, we reserve the right, at our discretion, to:

a) Terminate or suspend your Player Account;
b) Void associated winnings and confiscate your balance;
c) Charge you up to your available balance to cover related damages or costs;
d) Pursue civil or criminal action, including notifying regulators or law enforcement;
e) Freeze or hold funds pending investigation.

9.3. We may require live phone verification alongside document checks. If we can’t verify your identity, or if fraud is suspected — particularly where phone numbers provided are invalid or missing — we may permanently close your account and forfeit winnings. Failing to complete verification within two weeks of our request results in account termination and confiscation of funds.

9.4. We’ll void any bonus, free spins or winnings if we determine a promotion has been abused. “Abuse” includes, but isn’t limited to:

a) Placing max bets on high-variance games purely to inflate wagering requirements;
b) Cutting stakes after a big win and switching to low-variance games to clear wagering terms;
c) Depositing only to trigger a bonus, without real-money play;
d) Keeping a deposits-to-bonus ratio above 50%;
e) Stalling play until wagering requirements expire, or manipulating rounds (e.g. leaving high bets open and returning once requirements are met);
f) Using multiple accounts — including shared IP or device — to claim duplicate welcome offers or free spins;
g) Exploiting a software bug or glitch for monetary gain.

9.5. To confirm your identity, we may request the following, in Latin or Cyrillic script:

Government-issued photo ID (passport, driver’s license)
Proof of address (utility bill, bank statement)
Proof of payment method (credit card front/back, e-wallet screenshot)

If you can’t supply documents in the requested script, we may ask for video verification (you holding your ID while stating your name and the date). Non-compliance results in account closure and forfeiture of funds.

9.6. If you spot a software bug, error or system flaw, you must not exploit it and must report it to us by email immediately. Failing to report it and profiting from it makes you liable for the full cost of any resulting losses to the Casino.

9.7. Any deposit must be wagered three times over before it can be withdrawn. Making several deposits without playing means you must clear the combined total before withdrawing. We may charge a processing fee or decline a withdrawal if wagering requirements aren’t met.

9.8. The Casino is not a financial institution. Your account earns no interest, and we don’t provide currency conversion or exchange services, including fiat-crypto conversion.

10. DEPOSITING

10.1. lucky-7casino.net accepts a range of deposit methods, including Visa and Mastercard (credit/debit) plus alternatives like e-wallets and bank transfers. Paysafe transactions are handled by Tronabriz Limited.

10.2. Contact our Support Team at [email protected] to find out which payment methods work best in your region.

10.3. Deposits must come from a payment account (bank, card, e-wallet, etc.) registered in your own name. Depositing from someone else’s account is strictly forbidden. If our checks reveal a third-party deposit, we will:

Confiscate any winnings from that deposit;
Return the original deposit to its rightful owner;
Bear no liability for any resulting losses.

10.4. Minimum and Maximum Deposit Amounts

The minimum deposit is A$20 (or equivalent).
Maximum deposits vary by payment method — the exact limit is shown when you select your option.

10.5. Because cryptocurrencies are decentralised, we can’t set upper limits on crypto deposits. If you’d like self-imposed limits, choose a non-crypto method instead.

10.6. Deposits must be fully processed and confirmed by the relevant payment provider before they appear in your account.

10.7. If a deposit is denied, rejected or charged back for any reason (insufficient funds, transaction limits, etc.), any winnings from it are voided immediately. We won’t compensate for losses caused by unsupported or declined deposits.

11. WITHDRAWAL POLICY

11.1. Minimum and Maximum Withdrawal Amounts

Fiat: minimum withdrawal is A$20 (or equivalent).

Crypto: minimum is the equivalent of A$20 at request time, per the Coinbase Converter rate.

Maximum: varies by method — the exact limit shows up during withdrawal. Amounts above a method’s limit may be split into multiple payments.

11.2. We may verify your identity before processing withdrawals. Submitting false or incomplete KYC documents may lead to a refused payout and account termination, with notification sent by email. We may also report suspicious activity to relevant regulators.

Minimum required documents:

Valid government-issued photo ID (passport, driver’s license)
Proof of address (utility bill, bank statement)
Any further documentation needed to confirm your identity or payment method

11.3. Credit Card Payouts

We support:

Original Credit Transfer (OCT) for Visa
Payment Transfer for Mastercard

Requirements:

The card must be personal, not corporate
The card must be issued in a supported country

11.4. Even where a country is technically supported, your bank may still block or reject card or bank transfers at its own discretion. We can’t guarantee successful processing every time.

11.5. We may, at our discretion, pay a withdrawal via a different method than requested (e.g. e-wallet instead of card).

11.6. We aim to process withdrawal requests within 72 hours of approval. Actual payout timing depends on the method chosen and your verification status.

11.7. No-deposit bonus winnings are capped as follows (or currency equivalent at request time via Coinbase Converter): A$50.

11.8. Withdrawal Frequency Limits

Daily: A$2,000 (or equivalent).

Weekly (rolling 7 days): A$5,000 (or equivalent). Resets every 7 days from your first cashout in a calendar month, and again on the 1st of each month.

Monthly: A$20,000 (or equivalent). Resets on the 1st of each month.

Progressive jackpot wins are paid in full and don’t count toward these limits.

Crypto limits follow the exchange rate at the time of the request (Coinbase Converter).

11.9. If you deposited via credit/debit card and your withdrawal request doesn’t exceed your total net deposit, we may return funds directly to that card. Anything beyond your net deposit is paid via another method (e-wallet, bank transfer, etc.).

11.10. Our internal operating currency is EUR. Transacting in another currency may cause slight differences in debited/credited amounts due to your bank’s and our system’s conversion rates. Bank transfer payouts in USD aren’t available. All bank transfers are processed within 3 business days.

11.11. Bank transfer withdrawals may incur additional fees from intermediary banks (typically up to A$16), which are outside our control.

11.12. The Casino is not a financial institution. Your account earns no interest, and we don’t offer currency conversion or exchange services (e.g. fiat-crypto conversion).

11.13. Any fees charged by your bank or payment provider during withdrawal are your responsibility.

11.14. To ask about a possible refund, contact our Support Team at [email protected].

12. DORMANT ACCOUNTS

12.1. An account is “inactive” after 12 consecutive months without login or gameplay. Once inactive, we may charge a monthly dormancy fee of A$20 (or equivalent), deducted from your remaining balance. If your balance is below A$20, the full balance will be deducted instead.

12.2. Dormancy fee deductions begin the month after your account is classified inactive, and continue monthly until your balance hits zero or you reactivate by logging in and placing a wager.

13. EXPIRY PERIOD

Any claim or cause of action arising from these Terms and Conditions or from any Casino service must be filed within one year of when it arose. Claims filed after that are considered waived and permanently barred.

14. REFUND POLICY

14.1. Refund requests for a legitimate transaction must be submitted within 24 hours of that transaction. If you believe someone else accessed your account without authorization, you have 30 calendar days from when you first became aware of it.

14.2. If your account was funded via credit card, we may process your withdrawal (up to your total net deposit) as a refund to that same card. Anything above the deposited amount is paid through another method.

14.3. All bonuses and winnings are deducted from your balance before calculating any refundable amount.

14.4. If credit card deposits or withdrawals are flagged as high-risk (for security or legal reasons) by our payment processors or by us, we’ll refund all related transactions to the originating card and report the matter to relevant authorities and parties.

14.5. You’re responsible for any fees incurred during the refund process.

14.6. Contact [email protected] to ask about a refund. Documents typically required (additional ones may be requested):

A photo or scan of your valid photo ID
A photo or screenshot of your payment method (credit card front/back, e-wallet screenshot)
A photo or screenshot confirming your current address

We may also request a phone call (to your number on file) as part of KYC. Withdrawals and refunds stay on hold until your account is fully verified. If we can’t reach you by email or phone within 2 weeks of your request, your account will be locked for incomplete KYC.

Refund payouts are typically processed within 5–7 banking days of approval.

15. COMPLAINTS

15.1. Handling and Escalation

Your complaint is first handled by our Support Team. If they can’t resolve it right away, it gets escalated within our organization. We’ll keep you reasonably updated on its status.

15.2. Account Holder Only

We only accept complaints from the Account Holder directly. You can’t assign, transfer or delegate this right to a third party. Complaints from anyone other than the Account Holder will be dismissed.

15.3. Server Log Authority

In any dispute over game results, our server logs and records are final and binding. If your screen shows something different from our server records, the server record wins. You agree these records are the ultimate authority on any gameplay or results dispute.

15.4. Communication

We’ll contact you about your dispute using the contact details on your account.

15.5. Alternative Dispute Resolution (ADR)

If you’re unhappy with the outcome of our internal complaints process, you can escalate to an independent ADR body. We work with EGIS (https://egis.io/), which operates under Tobique Gaming Commission regulations. To file a dispute with EGIS, email [email protected].

16. NON-TRANSFERABILITY

You may not assign, pledge or transfer any rights or claims arising from these Terms and Conditions or from playing our games without our express written consent. This covers any transfer, pledge, encumbrance or gift of:

Player Accounts;
Balances, deposits or winnings;
Wagering rights or game outcomes;
Any related legal, commercial or other rights.

Any attempted transfer in breach of this clause is void.

17. ARBITRATION

Any dispute between you and the Casino — whether under these Terms and Conditions, other agreements, or related activities — will be resolved exclusively through arbitration in Costa Rica. By accepting these Terms, you waive the right to bring a lawsuit in any court outside this arbitration process.

18. KYC AND ACCOUNT VERIFICATION

18.1. By registering and using the Website, you authorize us to run identity and contact checks at our discretion, or as regulators require, to confirm your eligibility and compliance (“Verification”).

18.2. Only natural persons who are Account Holders may play for real money. To register, you must provide:

Date of birth plus valid ID proving you’re 18 or the legal age in your jurisdiction;
Identification documents:
A copy of government-issued photo ID (passport, driver’s license, national ID);
A copy of a second ID, if requested;
Proof of current address (utility bill, bank statement);
Your full legal name;
Your complete residential address;
A valid email address.

We may request further information or documentation (e.g. proof of payment method) to confirm your identity. Your account may stay suspended until everything requested is received and verified.

18.3. If we determine you were underage while using our services, or that you gave false, inaccurate or misleading information at registration, we will:

Close your account immediately;
Void all transactions and bets placed while you were underage;
Refund any genuine deposits, subject to our policies;
Confiscate any winnings earned while underage;
Require you to repay any funds already withdrawn;
Take any further action at our discretion, including legal measures, if necessary.

18.4. If you don’t provide the requested documents, or if they’re invalid (e.g. expired ID, mismatched name or address), we may suspend or close your account, and any balance will be forfeited.